Nomon's Official Online Store

Free shipping with an estimated delivery time of 3 business days (shipments to Spain) | 7 business days in Europe | 10 business days in the U.S.

Orders will begin shipping on August 25. As a thank you for your patience, we’re offering a 10% discount with the code: NOMONSUMMER *Cannot be combined with other discounts.

* IMPORTANT NOTICE: Orders placed between December 19 and January 2 will be shipped starting January 2, 2025. We apologize for any inconvenience.

Terms, Conditions, and Returns

https://nomonshop.com (en adelante, la Web) es un sitio web propiedad de Complementos Del Tiempo S.L, en adelante EL PROPIETARIO,

with Tax ID No.: B65503294
registered in the Barcelona Commercial Registry
Volume 42383, Folio 214, Page B 406305, Entry 1. “No R.I. AEE Producer 4171” registered office at:
C/ Tucuman, 6, 2nd floor, Zip Code 08030 – Barcelona (Barcelona)
legal headquarters at: Pasa PASAJE MAIOL 4 BAJOS – 08013 Barcelona Tel.+3493318658
[email protected]
[email protected]

Access to, reproduction of, and use of the Website’s services require prior acceptance of the Terms of Use in effect at any given time; THE OWNER reserves the right to modify these Terms whenever it deems appropriate by publishing the new text on the Website.

It is the user’s responsibility to review the Terms of Use before accessing the products and services on the Website; if you do not agree with these terms, please refrain from using the Website.

Property

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the website’s HTML code, etc.), the intellectual property rights to which belong to THE OWNER, except for materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the intellectual property rights to the Website and to its various components, considered individually, in all copies made (regardless of the medium in which they are incorporated), granting only the rights of use described below. Any right not expressly granted is deemed reserved. In addition to the foregoing, THE OWNER is responsible for the selection, design of the structure, and arrangement of the Website’s content, as well as for having taken the initiative and assumed the risk of making substantial investments aimed at the acquisition, digitization, and presentation thereof, and is therefore entitled to the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant regarding the website, considered as a database.

THE OWNER is also the sole owner of the website’s design and graphic imagery, and reserves the right to take appropriate legal action against any persons who imitate or make unauthorized use of the website.

Web Content and Downloads. Permitted and Prohibited Uses.

The following is permitted:

  • Browsing the Website—that is, accessing and viewing it on a device—is permitted, and any temporary or incidental reproduction is authorized, provided that such reproduction is not intentional and forms an integral and essential part of the technological transmission process. Browsing certain sections of the Website requires prior registration.
  • To benefit (upon registration) from the services and benefits provided by THE OWNER through the Website to its users, under the terms and conditions expressly set forth in the various sections.

The following is strictly prohibited:

  • Any actions regarding the Website, its content, downloaded products, and copies thereof that are contrary to the law, public policy, and good faith.
  • Any use beyond personal and private purposes, particularly for commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third-party data.
  • Any form of extraction, public communication, and/or transmission, in whole or in part, by any means, outside the scope of permitted private use; and, in particular, the incorporation of such materials into any other work, including websites, collections, or databases. An exception to this prohibition is the publication in the media of downloadable materials from the Press Room section.
  • The removal, concealment, or alteration of notices and warnings regarding the intellectual or industrial property rights of the Website or any of the products provided through it.
  • Any operations or activities expressly prohibited in any other section of these General Terms and Conditions and, in general, any that may interfere with the normal operation of the Website, other users, or any third party.

Links to the website

The creation of links and hyperlinks to the Website from other pages or websites is authorized, provided that such links are not created in a manner that damages the public image or brand of THE OWNER, the Website, or any of the individuals or products referenced therein. When establishing links to the Website, the use of techniques that create confusion regarding the identity and ownership of the content, such as framing or others, is expressly prohibited.

It is prohibited to link to pages or websites whose content directly or indirectly promotes or condones any form of violence, discrimination, pornography, or illegal activity.

Furthermore, the creation of links for commercial purposes is expressly prohibited.

When creating links, it is expressly prohibited to use any content taken from the Website without the prior and express consent of THE OWNER.

Under no circumstances shall links to the Website from third-party pages or websites be construed as implying any relationship between THE OWNER and the owners of such pages or websites, nor shall they imply any endorsement, sponsorship, or recommendation by THE OWNER regarding them; therefore, THE OWNER shall not be liable in any way for their content or legality.

Content and User Behavior

As a customer or user of the Website, you agree to make appropriate use of the content and services offered through it and not to use them for:

Engaging in activities that are unlawful, illegal, or contrary to good faith and public order.

Disseminating content or propaganda that is racist, xenophobic, or pornographic, or that advocates for

terrorism or that violates human rights.

To cause damage to the physical and logical systems of THE OWNER, its suppliers, or third parties—

introducing or spreading computer viruses or any other physical systems on the network

logical causes that could lead to the aforementioned damages.

To disseminate content that damages the image or reputation of THE OWNER or third parties.

Infringing upon intellectual property rights, industrial property rights, image rights, rights to reputation, or other rights that pertain to—

cause harm to THE OWNER or third parties.

THE OWNER shall have full discretion to decide whether or not to publish contributions and messages on the Website, and shall be entitled to remove them at any time it deems appropriate.
Any violation of the rules set forth in these Terms of Use—and particularly of the provisions of this clause—shall entitle THE OWNER to immediately terminate your status as a user or subscriber of the Website.

Payment Methods

The payment methods accepted in the online store are:

• Credit card 

• Bizum

• PayPal

Shipping Methods and Delivery Times

Free shipping with the following estimated delivery times:

  • Spain: 3 business days.
  • Europe: 7 business days.
  • United States: 10 business days (including fees).

Delivery times are approximate. We work with reputable shipping companies; however, exceptional delays may occur due to circumstances beyond Nomon’s control or due to customs inspections in the case of international shipments.

Orders placed during holiday closures (as previously indicated on the website) will be shipped starting on the date we reopen.

Transportation companies:

  • Spain and Europe: GLS or Heppner (for bulky shipments).
  • United States: FedEx or UPS.

Deliveries are made to the street address specified in the order.
Address changes are not permitted once the order has been shipped.

If delivery cannot be made due to the recipient’s absence, missing import documentation, or failure to pick up the shipment within the timeframe specified by the carrier, the customer will be responsible for the costs of returning the shipment to Nomon’s warehouses and, if applicable, the costs of a new shipment.

Customs procedures and fees

Nomon covers the costs of customs clearance and applicable duties, as well as handling these procedures.

In certain cases, the customer may be asked to provide additional information or documentation necessary for the proper release of the goods.

Right of withdrawal

The customer has 14 calendar days from the date of receipt of the order to exercise their right of withdrawal, without having to provide a reason.

In accordance with Section 103 of the General Law for the Protection of Consumers and Users, this right does not apply to personalized or custom-made products.

If the order has not yet left our warehouse, it will be canceled immediately.
If it has already been shipped, the refund will be issued once we receive the returned merchandise.

Returns

To request a refund, the customer must notify us within 14 calendar days of delivery by sending an email to:

[email protected]

Please provide the order number.

Once the return has been approved, the product must be shipped immediately to:

Nomon
6 Tucumán St., 2nd floor
08030 – Barcelona, Spain

The customer is responsible for return shipping costs, including customs duties. Otherwise, these amounts may be deducted from the refund.

Products must be returned in perfect condition, properly protected, and in their original packaging.

The customer is responsible for the integrity of the product until it is received at our facility.

If the item has lost value due to use or improper handling, the corresponding amount may be withheld.

The refund will be issued within 10 business days of the product inspection, using the same payment method used for the purchase (unless otherwise specified).

Returns will not be accepted unless they have been previously reported.

Changes

Requests for exchanges must be submitted within 14 calendar days of receiving the order, via:

[email protected]

The customer must arrange for the return of the original product, and Nomon will handle the shipment of the new item.

If the new product costs more, the customer will be required to pay the difference.
If the new product costs less, the difference will be refunded in the form of a gift card for future purchases.

Claims and damage during transport

Upon delivery, the customer must verify that:

  • The outer packaging is in good condition.
  • The number of packages matches the delivery note.

Any issues (dents, breaks, or missing packages) must be noted on the delivery receipt.

If it is not possible to inspect the contents at that time, the following should be noted:
“Goods accepted subject to verification.”

If the product is damaged during shipping:

  1. They must be listed on the delivery note at the time of delivery.
  2. Photographs must be taken of:
    • Outer packaging showing the shipping label
    • Interior protection
    • Complete product
    • Details of the damage

The customer must keep the packaging and product until further notice.

Any issues must be reported within 48 hours of receiving the order by sending an email to:

[email protected]

Stating:

  • Order or invoice number
  • Description of the damage
  • Attached photos

If you have any further questions, please contact our Customer Service Department:
Phone: +34 933186585

Email:  [email protected]

Data Protection

Any personal information or data you provide to us will be processed in accordance with the provisions of our Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide to us is accurate and truthful.

Changes

THE OWNER reserves the right to make, without prior notice, any changes it deems appropriate to the Website, and may modify, remove, or add both the content and services provided through the Website, as well as the manner in which they are presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website up to date and free of errors, it offers no guarantee as to its accuracy or timeliness. Nor is the achievement of any specific result or objective guaranteed; therefore, access to and use of the Website is the sole responsibility of users and customers.

Legal action

THE OWNER will take legal action against any breach of these Terms of Use, as well as any improper use of the Website or its content, and any infringement of the rights belonging to the Owner or its licensors—particularly intellectual and industrial property rights—by pursuing all civil and criminal remedies available to it under the law.

 

Sales and discounts

During the sale on select items (the “Offer”). The discount will be automatically applied to the item, and both the previous and current prices will be displayed.

This offer cannot be combined with other offers or discounts. This offer cannot be used in conjunction with coupons or gift cards.

The offer will be available online and in-store, subject to stock availability.

This offer cannot be exchanged for cash and is non-transferable. Refunds for returned items will be issued at the same discounted price at which they were purchased. This does not affect your statutory rights.

We reserve the right to: (i) cancel any offer at any time; (ii) cancel or deny any individual benefit under it; (iii) modify these Terms and Conditions.